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5 Steps for Adding More Emotional Intelligence in Emails

Updated: Nov 9, 2022

This post contains affiliate links at the end. For more information, see my disclosure here.

Let's face it.

Some workplaces value IQ and/or work experience over EQ.

This continues to be a severe problem in today's society. Not only does it create a place for strained relationships with colleagues & customers, but it also breeds toxic work environments. This leads to poor work efficiency.

It's a shame that schools generally don't teach people skills. They're all about understanding, memorizing, and doing well on an exam. Forget everything about the topic after the exam. Rinse and repeat.

So I've created a guide that focuses on applying emotional intelligence in your emails.

I've read a lot of emails from customer support teams and responses from potential leads. Their current mindset is shown based on how the company or individual performs: slow and/or poorly.

It frustrates me, so I don't want you to do the same.

So if you want to increase any of the following things in your emails:

  • Establish a great long-term relationship with your customer/client/lead

  • Establish a good reputation for yourself and/or your company

  • Boost the number of leads or sales and retain them while giving yourself the ability to grow and expand later on

Then you'll love how to apply these 5 steps in your next email.

Let's start improving yourself with this guide.


Starting Off With a Small Story

I want you to imagine yourself sitting in front of your computer.

You opened up a reply from an email you've recently sent and hoped you got yourself a lead.

You're having very high expectations for a positive response from the recipient after sending them positive information from a reputable news source for a huge project you were recently involved in.

"There shouldn't be any shortcomings that would allow me to fail," you thought to yourself that they'll re-post the information on their website.

That all shatters after reading their response.

Instead of complimenting you for your efforts, they replied negatively to your email.

They claimed that you were lying about the pros of your suggestion and blamed you for their problems.

They decided to take it a step further by blacklisting your email even though you weren't planning on emailing back again.

All that's in your mind is how angry you were at them.

They called you a liar after putting so much time and effort in your free time and finally receiving good news just when you were about to give up.

But then, you thought to yourself, why you're spending so much time focusing on that negative energy on something you find so silly. You laugh it off instead, and you move on.

This is a real story I will cover in detail later in this post.

This is an example of someone with low EQ and a fixed mindset. There will be things you can learn from it since you will likely encounter people like this sometime in your life.


The 5 Steps for Effectively Communicating With Emotional Intelligence in Your Emails:

1. Do Your Research on the Person You Are Contacting

There are one to four things you should look out for:

  • Blog posts

  • About us

  • Colors and layout of their website

  • The type of person they are (if you know who they are)

If this person or group of people doesn't have a website, you can skip to the last part of this section.

Blog Posts

Depending on the writer, try to see if their posts contain the following:

  • Contains only facts or information. There's a lack of emotion in their words.

  • Makes you believe or view something in a certain way

  • Words that make you feel a certain way, such as warmth and compassion